At LifeLabs, we are proud to highlight National Medical Laboratory Week and honour the incredible contributions of medical lab professionals and the teams that support them in empowering healthier Canadians. Follow along as we share inspiring stories of how our expertise and care provide reassurance and insights for patients.
In today’s story, we’re profiling Courier Dejan Velkovski, whose compassion and purpose exemplify that empowering Canadians starts with connecting communities through care.
As a Courier, Dejan is a vital link in the healthcare journey, ensuring that every sample reaches the lab safely from the clinic. To him, each delivery is a responsibility to a mother, father, sister, brother, or friend counting on him to get it right.
This commitment is evident in his actions, as Dejan recalls navigating a major snowstorm safely and diligently while making all his regular stops on time.
“I ensured urgent specimens were delivered without delay,” said Dejan. “I stayed calm, courteous, and communicative. Every clinic I visit depended on me to do my part right, motivating me to keep delivering at a high standard.”
Dejan and LifeLabs’ team of couriers are vital in advancing patient care. Their steady determination ensures Canadians get the critical answers they need when they need them most. As problem solvers, they work independently and collaboratively to find solutions.
Beyond deliveries, Dejan builds lasting relationships with clinic staff and healthcare providers. These bonds foster efficiency and trust, ensuring that patient care moves smoothly from one step to the next.
“Most [staff] greet me by name and even prepare the specimens ahead of time because they know my schedule,” said Dejan.
Through it all, Dejan is proud to work for LifeLabs and make an impact daily. He knows that his attention to detail and positive attitude empowers healthier Canadians.
“Behind every pickup is a patient waiting for results, so accuracy, efficiency, and care are all part of doing my job well,” said Dejan. “It’s about doing the small things like being punctual, double-checking specimens and treating everyone respectfully, and with the same attention and care every day.”