empowering
our tomorrow
Community Report 2021
Letter from our
President & CEO
Welcome to LifeLabs new normal: agile, innovative and even more caring. As I write this message, we are at last emerging from the grip of COVID-19 and settling in to the ‘new normal’ … or what we now call the ‘better normal’.
Like all Canadians, we at LifeLabs are relieved to see the hardship and suffering of the pandemic gradually lifting. And we are grateful for the positive changes that were triggered by the enormous challenges of the past two years.
SUPPORTING OUR COMMUNITIES
In 2021, Canadian communities remained in the grip of the pandemic and that’s where we targeted our support. Our goal was to help Canadians live, work and travel safely.
Empowering our customers
At LifeLabs, the customer is at the centre of everything we do. We’re dedicated to providing diagnostic information that empowers Canadians to make informed health choices and live their best lives.
Recognizing & Caring for our employees
As an organization, we’re passionate about showing appreciation for our people, supporting their well-being and recognizing their incredible work, because we know that people are our greatest asset.
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Celebrating our partnerships
Our ability to quickly build collaborative working relationships with other organizations is one of the cornerstones of our culture at LifeLabs.
Advancing our diversity, equity, & inclusion efforts
In the past few years we’ve seen a monumental shift in the social justice movement, one that has sparked an ongoing, vital dialogue both across the globe and here within LifeLabs.
Respecting our environment
At LifeLabs, respecting our environment is a natural extension of our commitment to caring and our sense of responsibility for the health and well-being of Canadians.
AWARDS &
RECOGNITION
In 2021, our people received extensive recognition for technical expertise, leadership, and environmental sustainability.
We’re always delighted and proud when this happens because we know how hard they work and how much they care. People are our greatest strength at LifeLabs. Our commitment to each other and to Canadians keeps us resilient during challenging times. Together, we live our values of teamwork, caring, customer-centric and agile each and every day.
Congratulations to the many award winners!
Culture and Employee Experience
LifeLabs ranked in the top 100 of Canada’s Best Employers by Forbes
Forbes and Statista selected the Canada’s Best Employers 2021 through an independent survey of more than 8,000 Canadians working for companies with more than 500 employees. Employees were asked to rate their willingness to recommend their employers to friends and family. Read More
LifeLabs recognized on Forbes Canada’s Best Employers for Diversity 2022 list
The list recognizes the 150 Canadian companies with over 500 employees that best demonstrate a significant commitment to a defined strategy to foster and promote diversity, equity, inclusion and accessibility in their workplace culture, recruitment practices and employee education and training. Read More
LifeLabs receives 2021 Workplace Benefits Award
The award from Benefits Canada recognized LifeLabs’ creative and effective mental health initiatives to support and encourage the well-being of its employees. Benefits Canada is a leading publication dedicated to workplace pension, benefits and investment news. Read More
LifeLabs recognized as one of Greater Toronto’s top employers
The Greater Toronto’s Top Employers award acknowledge LifeLabs recognition and retention programs, health and wellness resources, and retirement planning assistance. While the award is local, it reflects on the quality of these company-wide programs. Read More
LEADERSHIP EXCELLENCE
LifeLabs President and CEO Charles Brown named to Top Industry Leader 2021, Life Sciences Voice
Charles was featured as one of a short list of leaders who are “driving the industry forward with their remarkable contributions and transformational work.” Read More
LifeLabs President and CEO Charles Brown named to Top 25 Biotech CEOs of 2021, The Healthcare Technology Report
Charles was selected from hundreds of nominees across North America, the award was presented to CEOs and cited for his impressive efforts in guiding LifeLabs through organizational transformation in the past year. Read More
LifeLabs President and CEO Charles Brown named to Top 100 Innovation CEOs of 2022, World Biz Magazine
The award celebrates business leaders across the globe who demonstrate exceptional leadership, commercial insight, market integrity, and impact on sustainability. The winners were selected from a list of more than 40,000 leaders who were nominated. Read More
LifeLabs COO Jennifer Cudlipp named to Distinguished Service Award from Chartered Public Accountants of British Columbia (CPABC)
Recipients of the award are selected based on their significant contributions to volunteering in their communities and for their honesty, integrity, and professionalism while providing leadership and dedication. Read More
LifeLabs COO Jennifer Cudlipp named to BC500, Business in Vancouver magazine
Jennifer was recognized for the second year in a row as one of the 500 Most Influential Leaders in BC. Celebrating ‘visionaries, innovators and trailblazers’, the list highlights leaders who have made a notable impact on the province’s communities, industries, and economy. With 61 categories on the BC500 list, Jenn was one of six winners selected under the Biotech and Life Sciences category. Read More
LifeLabs CFO Kelly Martin wins Globe and Mail’s Best Executive Award
Kelly Martin was one of ten winners in the Finance category of the Globe’s Report on Business Best Executive Awards. The awards are an annual celebration of excellence among executive leaders at the SVP, EVP and C-suite (or equivalent) levels represented in five functional categories: Finance, HR, Operations, Sales and Marketing, and Technology. Fifty winners in total were chosen based on their professional background, achievements, leadership style, and impact to their organization and to their industry. Read More
LifeLabs former General Counsel, Erica Zarkovich, now SVP, Government Markets, receives Award of Excellence at 2021 Canadian Law Awards
Erica Zarkovich, SVP Government Markets, received the award Law Department Leader of the Year, for the legal team’s agility in responding to COVID-19 and cybersecurity issues. Read More
OTHER
Environmental Excellence Award, Practice Greenhealth
LifeLabs received this award for the fourth year in a row, in recognition of achievements in building environmental sustainability at our International Reference Lab in Toronto, Ontario, and Burnaby Reference Lab in Burnaby, British Columbia. Practice Greenhealth is a leading international organization dedicated to environmental sustainability in health care. Read More
Environmental Sustainability Award, Burnaby Business Excellence Award
LifeLabs in BC was recognized with a Burnaby Business Excellence Award for environmental sustainability, for adopting strategies and activities that reduce energy and materials consumption and eliminate waste and pollution. The BBEA is a joint program of the City of Burnaby and the Burnaby Board of Trade. Read More
International Association of Business Communicators (IABC) Presents LifeLabs with the 2021 Gold Quill Communications Award
LifeLabs received the award for communications strategy, under the new category COVID-19 response and recovery management and communication, a category which received 482 entries from 22 countries. For more than 40 years, the IABC Gold Quill Awards have recognized excellence in business communication. The Gold Quill is globally acknowledged as one of the most prestigious awards programs in the communications field. Read More
LifeLabs team member wins 2020 Excellence in Clinical Teaching and Supervision Award from the Michener Institute of Education at University Health Network (UHN)
Zita Nausedas, a 28-year veteran of LifeLabs, was nominated for the award by a former student in recognition of her clinical education skills and dedication. The clinical education program at LifeLabs is an important step in the journey towards a successful career for many students in the medical lab field. Read More
Cobourg Patient Services Centre (PSC) Receives Business Achievement Award
The award, presented by the Town of Cobourg and the Northumberland Central Chamber of Commerce, recognizes outstanding resilience, innovation and determination in the face of a global pandemic.
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