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Community Collections Pilot Program

Community Partnerships bring access to lab testing closer to home
for paediatric cancer patients in Southwest Ontario

Booking an appointment

Call LifeLabs at 1-877-849-3637 to book an appointment*

When booking please indicate:

*Appointments can be booked Monday to Friday and must be made at least 1-2 days in advance. Online bookings can also be made, if they are scheduled prior to the cutoff time for that location. Walk-ins are also accepted prior to the cutoff times.

If a patient cannot be served upon walk-in, they will be directed to contact their Nurse Case Manager at Children’s Hospital, London Health Sciences Centre.


LifeLabs and London Health Sciences Centre (LHSC) have entered into an agreement to deliver a six-month pilot service to make it easier for families with children fighting cancer to access lab testing that is required to inform treatment decisions. This connection was initiated through our community partner, the Pediatric Oncology Group of Ontario (POGO), and changes how we support children with cancer in our local communities.

Children’s Hospital at LHSC paediatric cancer patients will be able to make appointments or drop in for blood collection at select LifeLabs patient service centres, with no out of pocket costs, as directed by their ongoing chemotherapy treatment schedules. This new Community Collection service will greatly help those patients and families living in communities outside of London, as they will no longer need to travel as great of a distance to access the blood work that is critical to their care decisions.

With the new service, once a patient receives a LifeLabs requisition from their nurse case manager at Children’s Hospital at LHSC, their caregiver can contact the LifeLabs call centre at 1-877-849-3637 to make an appointment with the facility closest to them. Once LifeLabs completes the collection, the samples will be transported to Pathology and Laboratory Medicine (PaLM) at LHSC for testing. Based on the results, the child’s cancer care team will communicate with the patient’s family about any changes to scheduled care. This new process will reduce the number of visits to LHSC and shorten the time spent at the hospital on treatment days.

Through community partnerships with great organizations like POGO and the Children’s Hospital at LHSC, we are improving healthcare experiences and outcomes for kids with cancer and their families across Western Ontario. 

Our service is available at select LifeLabs Patient Service Centres (PSC). Please see list below to find a location near you. Note that to ensure delivery of same-day results, we have established cut-off times for latest blood draws.




Latest Time for Blood Draw


L8 – 424 Talbot St

11:26 am


106 – 857 Grand Ave.

9:45 am


4 – 59 Main St. E.

8:45 am


108 – 185 Inkerman St. E.

9:30 am

London – Baseline (Hub)

101 – 746 Baseline Rd.

11:02 am

London – Central Ave.

212 – 450 Central Ave

12:30 pm

London –  Oxford St.

104 – 140 Oxford St. E.

10:20 am

London – Barker St.

124 Barker Street

11:00 am

London – Fanshawe Park Rd.

3 – 1350 Fanshawe Park Rd.

10:41 am

London – UWO

34A – 1151 Richmond St. (University of Western UCC Bldg.)

10:45 am

London – Springbank Dr.

460 Springbank Drive

10:30 am

London – Wharncliffe Rd.

B-025 – 279 Wharncliffe Rd. N.

10:30 am

Point Edward – Mara St.

704 Mara Street

10:45 am

Sarnia – London Rd.

481 London Road

10:30 am

Sarnia – Exmouth St.

3 – 429 Exmouth St.

10:30 am

St. Thomas – Wellington St.

55 – 417 Wellington St.

10:30 am

St. Thomas – Elm St.

25 Elm St

10:00 am


86 Brock St. E.

10:15 am


30 McNaughton Ave

8:40 am


6505 Tecumseh Rd. E.

9:30 am

In advance of your visit, we suggest discussing what will happen during the appointment without focusing on the unpleasant or painful aspects of the procedure. We have prepared some visual supports to help you in these conversations and also encourage you to bring tools and toys to your visit.

Visual supports

Visually demonstrating what will happen during a lab visit can help clarify the procedure, establish predictability to reduce anxiety, decrease frustration and help the patient cope more effectively during the experience.

You can use the following printable storyboards to demonstrate what to expect during a visit to one of our Patient Service Centres. You can also request these resources when working with a member of our Client Services Team to tailor your experience.

Tools and Toys

Bringing distraction tools and toys can help comfort and entertain the patient during the procedure. We encourage you to bring the following items to your visit:

  • Portable game device to play videos or music
  • Favourite toy or stuffed animal
  • Visually stimulating or tactile toys (colourful toys, vibrating toys, etc.)