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August 7, 2020

LifeLabs customers can request confirmation their information was accessed during the cyber-attack

In December 2019, LifeLabs announced that it had identified a cyber-attack involving unauthorized access to its computer systems with customer information that could include name, address, email, logins, passwords, date of birth, health card numbers, gender, phone numbers, password security questions and lab test results

LifeLabs has created a secure online form for customers to request confirmation that their information was accessed during the cyber-attack. Please use the form below to submit your request. To submit your request over the phone, please contact our customer care line.

Once the form is submitted, the LifeLabs privacy office will send the requested information within 30 business days.

Click here to access the form.



LifeLabs Verification Step

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    For rush results (NAAT within 12 hours and PCR within 24 hours)

    1. Order your FlyClear test and receive your FlyClear test requisition
    2. Book an appointment at a LifeLabs location below.
      • Bring your printed FlyClear requisition and Passport
      • Select your ordered Province’s Rush Test to start booking:
      British Columbia

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h) / Rush 12h NAAT

      Ontario

      6084 Russ Baker Way
      Richmond near Airport

      COVID-19 PCR (24h)
      Rush 12h NAAT
      Rapid Antigen (2h)

    Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

    1. Order your FlyClear test and receive your FlyClear test requisition.
    2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

    MyVisit Pre-departure testing offers:

    • COVID-19 PCR/NAAT swab testing
    • COVID-19 Antibody Blood (serology) testing

    The MyVisit fee is $80 per person.

    Pre-Departure testing

    Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).