ATTENTION TRAVELLERS: If you are looking to register for travel-related COVID testing or access your FlyClear results, here.
COVID-19 Home PCR Self-Collection Kit
Home PCR Self-Collection Kits Now Available
LifeLabs® is pleased to offer a COVID-19 Home PCR Self-Collection Kit. This service is ideal for individuals who were recently exposed to COVID-19, are experiencing symptoms or interact with vulnerable people. It’s an easy-to-use service that allows you to self-collect a PCR sample from the comfort of home.
This self-collection kit is $100 plus tax and is available for purchase in British Columbia and Ontario. All sales are final.
IMPORTANT: This test does not meet travel clearance requirements. If you plan to travel outside of Canada, click here to purchase a FlyClearTM pre-departure test. Alternatively, if you have been selected for on-arrival testing upon entry into Canada, click here to register for testing.
How It Works
Step 1: Create account in ClearPassTM
The ClearPassTM web app is operated by Thrive Health and can be used on mobile or desktop. To get started, please select which province you live in:
Follow the steps on the ClearPassTM web app to create your profile and verify your account.
After verifying your account, confirm the registration code displayed matches your province:
Ontario Residents: “ONHOMEPCR-NonTravel”
British Columbia Residents: “BCHOMEPCR-NonTravel”
Continue to setup your profile to complete your registration.
Step 2. Purchase PCR self-collection kit
Once registration is completed, you will be on the home screen. In order to purchase the kit, you need to complete the following steps.
- Click on “View your connected organizations”
- Click “ClearPass PCR at Home – Non-Travel”
- Click “Shop”
- Click “COVID-19 PCR Self-Collection Kit: Non-Travel”
- Review the details off the kit and complete the purchase process
Kits typically arrive in 2-3 business days by Canada Post. Delivery may take longer for addresses in remote areas and LifeLabs® does not provide any guarantee for delivery timelines. Click here to learn more.
Step 3. Self-collect your sample
Follow the collection and packaging instructions provided in your Home PCR Self-Collection Kit. The step-by-step instructions will guide you through the self-collection process.
Click here to watch an instructional video for a quick demonstration of sample collection
Click here to download the collection instructions
Note: In order to receive reliable test results, please follow the instructions carefully.
4. Drop off kit
You can drop off your sample at any LifeLabs® Patient Service Centre on the same day or the day after you self-collect it. Click here to find a location near you.
You have the option to return the sample to LifeLabs® using FedEx®. You are responsible for paying the shipping costs. Click here for details.
5. Obtain your Results
LifeLabs aims to make your results available to you within 24 hours of your sample collection. When your results are ready you will receive an email containing a secure link to your results in the ClearPass web app.
- To access test results, please login to your ClearPass account at https://my.thrive.health on a desktop or mobile device with the username and password you created
- The results will be displayed after clicking on “View results” or clicking on “Test Result” under the heading “COVID-19 Tests”
- Click on “Download results PDF” found at the bottom of the page under the “Documents” heading
If more than 48 hours have passed since your sample was received by LifeLabs and your results are not available in the ClearPass web app, please contact LifeLabs at email@example.com
PCR testing (also known as polymerase chain reaction testing), is a swab test that can detect if you have an active COVID-19 infection and are potentially contagious to those around you. The test works by detecting genetic information of the SARS-CoV-2 virus in your sample.
PCR testing for COVID-19 is an important tool to help understand your COVID status and is widely considered is the gold standard for testing due to its high sensitivity and ability to detect infection early, even at low viral loads.
Consider getting a COVID-19 PCR Swab testing if you:
- Are experiencing any symptoms of COVID-19 (such as fever, cough, shortness of breath, sore throat, feeling weak). For a full list of symptoms, visit the Government of Canada website – Coronavirus Disease (COVID-19).
- Have been exposed to COVID-19 in the last 14 days (and may or may not have any symptoms).
- Interact with vulnerable or immunocompromised people.
This COVID-19 home PCR self-collection is unobserved and therefore does not meet pre-departure travel clearance requirements. We offer pre-departure testing with FlyClear. To purchase FlyClear Pre-Departure testing click here.
A self-collected COVID-19 PCR swab test through LifeLabs costs $100 + applicable provincial tax per test. This includes your home collection kit, shipping the kit to the address you provided and access to your test results on the ClearPass web app. All sales are final. If there is an indeterminate test result, a new test will be offered to you at no charge.
Payment for your COVID-19 PCR test must be made on the ClearPass web app prior to the kit being shipped to your address. The payment methods accepted are Visa, Visa Debit, MasterCard, Discover and AMEX.
A swab kit and tube, biohazard bag, absorbent strip, foil pouch, blank specimen label, requisition, collection and packing instructions, tamper evident label, and a while poly bag to package the sample in. The requisition included with the kit will be personalized with the information provided in the ClearPass web app.
The COVID-19 Home PCR Self-Collection Kit will be shipped by Canada Post XpresspostTM to the address you provided in the ClearPassTM web app.
You should receive your kit in 2-3 business days after you complete your online purchase. For example, if you purchase your kit on a Friday, you can expect to receive it by the following Wednesday. Delivery timeliness may take longer for addresses in remote areas and LifeLabs® does not provide any guarantee for delivery timelines.
If more than 3 business days have passed since your purchase and you have not received your kit in the mail, please contact LifeLabs® at firstname.lastname@example.org for assistance.
- Step by step printed instructions are included in the kit.
- If you would like to view a video version of the instructions, please click here.
The preferred option to return your kit is to drop it off at a LifeLabs Patient Service Centre (PSC). Drop off your sample the same day or the day after you self-collect it at any LifeLabs patient service location in Ontario or British Columbia.
Upon arrival at any LifeLabs PSC, you will need to wait in line (if there is one) and speak with a staff member to let them know you are dropping off your pre-packaged COVID Home Collection Kit. Please note that our locations follow strict masking and physical distancing protocols.
If you are unable to drop your kit off at a LifeLabs PSC you will need to ship your kit to LifeLabs using FedEx
You have the option to return your kit to LifeLabs using FedEx instead of dropping it off at a LifeLabs patient service centre. You are responsible for paying the additional shipping costs to FedEx and coordinating the shipment. Your sample should be shipped the same day or the day after your sample is collected. The test results will be available within 24 hours of the sample arriving at LifeLabs. Please contact FedEx directly at 1-800-463-3339 for more information. FedEx is the preferred courier as they have reviewed and approved the UN3373 (Biological Substance, Category B) packaging.
Ship to Addresses:
Attn: COVID – Specimen Management
Cam Coady Building
7455 – 130th St
Attn: Specimen Management
37 Voyager Court N
LifeLabs® aims to make results available to you within 24 hours of receiving your sample. When available, you will receive an email with a secure link to your results in the ClearPassTM web app.
LifeLabs® does not guarantee that you will receive your results within 24 hours. If more than 48 hours have passed since LifeLabs® received your sample and you have not received your results, please email us at email@example.com.
To access test results:
- Sign into your ClearPass account at https://my.thrive.healthwith the username and password you created
- Results will be displayed after clicking on “View results” or Click on the “Test Result” under the heading “COVID-19 Tests”
- Click on “Download results PDF” found at the bottom of the page under the “Documents” heading
Positive/detected test result: The COVID-19 virus has been detected in your test sample
Negative/undetected test result: The COVID-19 virus has not been detected in your test sample
Indeterminate/invalid result: While rare, invalid/indeterminate results may occur. Normally, we ask customers to provide another sample for re-testing in these cases. There is no charge for a re-test following an invalid/indeterminate result. To request a kit for retesting please send us an inquiry at firstname.lastname@example.org
If your COVID-19 test result is POSITIVE:
- For BC Residents: Please go to www.bccdc.ca/ifyouhavecovidto find directions on what to do next. Your local public health authority may or may not contact you.
- For residents of all other provinces and territories please visit your provincial Ministry of Health website for further information.
If you require further assistance, please contact our Customer Support Centre at 1-877-404-0637 in Ontario or 1-877-313-4982 in British Columbia.