ClearPass

COVID-19 Home PCR Self-Collection Kit

Ships to
your home
No doctor
visit required
Self-
collected

Home PCR Self-Collection Kits Now Available

LifeLabs® is pleased to offer a COVID-19 Home PCR Self-Collection Kit. This service is ideal for individuals who were recently exposed to COVID-19, are experiencing symptoms or interact with vulnerable people. It’s an easy-to-use service that allows you to self-collect a PCR sample from the comfort of home.

This self-collection kit is $100 plus tax and is available for purchase in British Columbia and Ontario. All sales are final.

IMPORTANT: This test does not meet travel clearance requirements. If you plan to travel outside of Canada, click here to purchase a FlyClearTM pre-departure test. Alternatively, if you have been selected for on-arrival testing upon entry into Canada, click here to register for testing.

How It Works

Step 1: Create account in ClearPassTM

The ClearPassTM web app is operated by Thrive Health and can be used on mobile or desktop.  To get started, please select which province you live in:

Follow the steps on the ClearPassTM web app to create your profile and verify your account.

After verifying your account, confirm the registration code displayed matches your province:

Ontario Residents: “ONHOMEPCR-NonTravel”
British Columbia Residents: “BCHOMEPCR-NonTravel”

Continue to setup your profile to complete your registration.

Step 2. Purchase PCR self-collection kit

Once registration is completed, you will be on the home screen.  In order to purchase the kit, you need to complete the following steps. 

  1. Click on “View your connected organizations”
  2. Click “ClearPass PCR at Home – Non-Travel”
  3. Click “Shop”
  4. Click “COVID-19 PCR Self-Collection Kit: Non-Travel”
  5. Review the details off the kit and complete the purchase process

Kits typically arrive in 2-3 business days by Canada Post. Delivery may take longer for addresses in remote areas and LifeLabs® does not provide any guarantee for delivery timelines. Click here to learn more.

Step 3. Self-collect your sample

Follow the collection and packaging instructions provided in your Home PCR Self-Collection Kit.  The step-by-step instructions will guide you through the self-collection process.

Click here  to watch an instructional video for a quick demonstration of sample collection 

Click here to download the collection instructions

Note: In order to receive reliable test results, please follow the instructions carefully.

4. Drop off kit

You can drop off your sample at any LifeLabs® Patient Service Centre on the same day or the day after you self-collect it. Click here to find a location near you.

Or

You have the option to return the sample to LifeLabs® using FedEx®. You are responsible for paying the shipping costs. Click here for details.

5. Obtain your Results​

LifeLabs aims to make your results available to you within 24 hours of your sample collection. When your results are ready you will receive an email containing a secure link to your results in the ClearPass web app.

  • To access test results, please login to your ClearPass account at https://my.thrive.health on a desktop or mobile device with the username and password you created
  • The results will be displayed after clicking on “View results” or clicking on “Test Result” under the heading “COVID-19 Tests”
  • Click on “Download results PDF” found at the bottom of the page under the “Documents” heading

If more than 48 hours have passed since your sample was received by LifeLabs and your results are not available in the ClearPass web app, please contact LifeLabs at clearpass@lifelabs.com

Instructional Video

Click the ‘play’ button below to watch an instructional video on how to self-collect your PCR sample

Download the Instructions as a PDF:

FAQs

ClearPass Customer Support

If you have any questions or require support, please contact our customer service team.

If more than 48 hours have passed since we received your sample, please send us an inquiry at:

clearpass@lifelabs.com

1-877-313-4982

Monday to Sunday 24/7.