ClearPass

COVID-19 Home PCR Self-Collection Kit

Ships to
your home
No doctor
visit required
Self-
collected

Home PCR Self-Collection Kits Now Available

LifeLabs® is pleased to offer a COVID-19 Home PCR Self-Collection Kit. This service is ideal for individuals who were recently exposed to COVID-19, are experiencing symptoms or interact with vulnerable people.

This easy-to-use service allows you to self-collect a PCR sample from the comfort of home. After collection, the kit is dropped off at a LifeLabs® Patient Service Centre and results are available online within 24 hours using the ClearPassTM web app. This self-collection kit is available for purchase across British Columbia and Ontario for only $100 plus tax.

Note: This home PCR self-collection service is unobserved and does not meet travel clearance requirements. If you require a PCR test for travel,  click here to purchase a FlyClearTM pre-departure test.

Step 1. Create and verify your ClearPass account.

a.Create your account following the link for your province
           Ontario residents use: ClearPass-ON
           British Columbia residents use: ClearPass-BC

  • Click on “Sign up” and follow the prompts to create your account

b. Verify your account

  • Login to your e-mail account, you should see the email from Thrive Health  (contact@thrive.health) asking you to verify your account . 
  • Once your account has been successfully verified you will see a green checkmark in the ClearPass web app.

If you prefer to collect your sample at a LifeLabs location, click here to view the location in your province.

Step 2. Register and purchase the kit

a. Register

  • In the ClearPass app click “Confirm” to be connected to the organization
    • For Ontario residents it will display “ONHOMEPCR-NonTravel” as the registration code
    • For BC residents it will display “BCHOMEPCR-NonTravel” as the registration code
  • Set up your profile by clicking “My Profile” and following the prompts to complete your registration

b. Purchase the kit

  • From the home screen click on “Shop”, then click on “COVID-19 PCR Self Collection Kit: Non Travel”
  • Follow the prompts to confirm your order details and provide payment

The COVID-19 Home PCR Self-Collection Kit will be shipped to the address you provided with Canada Post using their Xpresspost service. You should receive your kit in 2-3 business days.

Step 3. Self-collect your sample

Follow the collection and packaging instructions provided in your Home PCR Self-Collection Kit.  The step-by-step instructions will guide you through the self-collection process.

Click here  to watch an instructional video for a quick demonstration of sample collection 

Click here to download the collection instructions

Note: In order to receive reliable test results, please follow the instructions carefully.

4. Drop off kit

Sample drop-off at a LifeLabs Patient Service Centre (PSC):

You can drop off your sample the same day or the day after you self-collect it at any LifeLabs PSC location in Ontario or British Columbia. To find a location near you, please click on the sample drop off locations button below.

Please note that our locations follow strict masking and physical distancing protocols.

Returning the sample with FedEx

You have the option to return the sample to LifeLabs using FedEx instead of dropping it off at a LifeLabs patient service centre.  You are responsible for paying the shipping costs.  Details are available in “Can I return my kit with FedEx? FAQ below.

5. Obtain your Results​

LifeLabs aims to make your results available to you within 24 hours of your sample collection. When your results are ready you will receive an email containing a secure link to your results in the ClearPass web app.

  • To access test results, please login to your ClearPass account at https://my.thrive.health on a desktop or mobile device with the username and password you created
  • The results will be displayed after clicking on “View results” or clicking on “Test Result” under the heading “COVID-19 Tests”
  • Click on “Download results PDF” found at the bottom of the page under the “Documents” heading

If more than 48 hours have passed since your sample was received by LifeLabs and your results are not available in the ClearPass web app, please contact LifeLabs at clearpass@lifelabs.com

Instructional Video

Click the ‘play’ button below to watch an instructional video on how to self-collect your PCR sample

Download the Instructions as a PDF:

FAQs

ClearPass Customer Support

If you have any questions or require support, please contact our customer service team.

If more than 48 hours have passed since we received your sample, please send us an inquiry at:

For Ontario residents:

clearpass@lifelabs.com

1-877-404-0637

Monday to Sunday 24/7.

For British Columbia Residents:

clearpass@lifelabs.com

1-877-313-4982

Monday to Sunday 24/7.