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Employee Well-being
Our team’s well-being is the super-power
that drives customer satisfaction
It is well known that supporting employee health and work-life balance is good for productivity. But at LifeLabs we see it as a natural component of our central purpose, caring for the health of Canadians.
LifeLabs’ programs wrap around our employees to support them holistically. They include health benefits, wellness education, professional development, flexible work opportunities, family scholarships, retail discounts, and regular social events. By supporting employees’ well-being, we are also empowering their full energy and passion so they can bring their best to meeting the needs of our clients, customers, and communities.
Creating Meaningful Connections
Recognizing that social connection is a key element of our culture and employee experience, we host events each year to create meaningful connections for our team members.
These include events like our annual Summer BBQs and our Pride flag-raising days where employees can recharge and celebrate together. We also acknowledge and support the importance of family through programs such as the annual Family Scholarship Program, open to the dependent children of LifeLabs employees. In 2023, LifeLabs awarded scholarships to 11 talented high school graduates who demonstrated academic excellence, leadership and community contribution. Our valued insurance partner, The Co-operators, contributed one of the scholarships.
These kinds of programs reflect our values and the camaraderie of teamwork that is so much a part of LifeLabs’ culture. Our employees value each other and the important work they do in supporting the health of Canadians. Many consider their LifeLabs team to be their ‘family at work’ and for some this is literally true. Elinor Garrovillas, a Hematology Laboratory Technical Assistant in B.C, joined LifeLabs in 1999 after moving to Canada from the Philippines. Based on her positive experience, she encouraged her brother Rogel Dorado to apply for a role in Facilities Maintenance. By 2001 both Rogel’s wife Miriam and Elinor’s husband Rico has also joined LifeLabs. The family appreciates the chance to catch up during breaks at work — moments their co-workers jokingly call “family reunions”. In the case of Janki Patel, she participated in Take Your Kid to Work Day with her mother Nehal Patel, a client services supervisor in Ontario. Impressed by the company’s inclusive culture, she applied for a summer student position and five years later she is working as a home care coordinator in Ontario.
I’ve been [to LifeLabs] twice recently. What a great experience. I did not have an appointment, but they were pleased to make me feel welcome and the wait time was minimal. Wonderful, pleasant staff, and efficient. They are now my #1 lab to go to.
LifeLabs customer on Facebook
We just wanted to thank you again for your excellent support of your lab patients. We have been so impressed with your patience and consideration of all the people you deal with, how you explain all the procedures so carefully, and how you deal with challenges, especially on busy days and how you work hard to keep things on track and put people at ease.
