Service update: On February 16, 2025, LifeLabs employees represented by BCGEU provided Notice of Strike. Some of our Patient Service Centre locations will be temporarily closed beginning on Thursday, February 20, 2025. As an essential service, LifeLabs will remain operational; however, there may be general delays. Before visiting a Patient Service Centre, please check our location finder for the latest information. Customers with appointments will be notified if rescheduling is required. We apologize for any inconvenience and thank you for your patience.
Community Report
2020
2020
Strengthening Data & Privacy
Data protection and privacy is central to everything we do. Through our partnership with experts, the cyber research community, the health care sector, governments and IT companies, we are committed to becoming a global leader in protecting health care data and have taken a number of steps to do so, including:
- Accelerating our Information Security Management program through an initial $50 million investment, backing our plan to achieve ISO 27001 certification — a gold standard in information security management that is achieved by few organizations.
- Engaging a third-party professional services firm to objectively evaluate the efficacy of our security programs and capabilities.
- Establishing an Information Security Council with internal and external cyber security experts who regularly report to LifeLabs’ President & CEO and Board of Directors.
- Launching a redesigned cybercrime detection technology and launching an improved annual training program for employees.