The Canadian Union of Postal Workers (CUPW) has provided Canada Post with strike notice, meaning the union can take action as early as Monday, October 22, 2018. Should rotating strike action occur, Canada Post will continue to accept, process, and deliver mail and parcels once the temporary disruption ends. In an event of a full strike at Canada Post, LifeLabs will be unable to mail paper copy results reports through Canada Post.
What does this mean?
Report Delivery
- During this time, LifeLabs will use other service providers, such as third-party couriers, to distribute reports, but you may experience delays receiving reports.
- To prevent delays receiving reports, we recommend that you change your distribution method to FAX delivery by contacting.
- Ontario: LifeLabs Customer Care Centre at 1-877-849-3637
- British Columbia: LifeLabs Customer Information Centre at 1-800-431-7206
- If you currently receive your mail through a P.O Box we will be unable to deliver reports by third-party courier, please contact Lifelabs to provide us with a delivery address or to change distribution methods.
- Ontario: LifeLabs Customer Care Centre at 1-877-849-3637
- British Columbia: LifeLabs Customer Information Centre at 1-800-431-7206.
- Alternatively, if you would like to view your reports online through our Launchpad web portal, please download and complete the forms below. Please note that processing your electronic delivery request may be delayed due to higher than normal volumes generated by the potential service disruption at Canada Post.
- Ontario: Please visit the following page to sign up electronically or download the appropriate form.
- British Columbia: Download and complete this form.
- Please note that LifeLabs will continue to communicate all alert and critical results as per our standard procedures and our courier service will continue to pick up and deliver samples and reports, as per usual.
Delivery of completed testing kits to the Laboratory
- In the event of a strike, patients who have been provided with an FOBT kit or other kits for testing will not be able to return these kits by mail. Please advise patients to either:
- Drop off the kit at any LifeLabs Patient Service Centre OR
- Return the kit to your office for pick-up by your regularly scheduled LifeLabs courier, if applicable.
- A complete listing of our locations can be found at http://locations.LifeLabs.com.