1Before you start

  • Read all instructions before you begin.
  • Keep your kit box (white and blue). You will need it to ship your sample back to LifeLabs.​
  • Drink plenty of fluids the day before collecting your sample.​
  • Check your kit contains all items listed. Place items on a flat surface preferably at or below waist level for collection.​
  • Use your kit before the “Return By” date on your request form.​
  • To ensure kit accuracy, return your kit as soon as possible after collection. Store in fridge until you can ship it.​

Do NOT use this kit if you are:

  • The kit appears opened, damaged or expired (see ‘Return By’ date on request form). If required, please contact LifeLabs at 1-877-849-3637 to replace the kit
  • You are pregnant or within 2 months postpartum.
  • You have Type 1 Diabetes.

Warning

  • This kit contains sharp objects (lancets). Handle with care.
  • Use with caution if you have a bleeding disorder or are on blood thinner medications.
  • Should unexpected events not described in the instructions occur during collection, contact your nearest health care provider. For medical emergencies, contact your health care provider or 911. For kit failures or difficulties, contact LifeLabs at 1-877-849-3637.

2Collecting and shipping your sample

The instructions in this video are designed to help you collect, package and ship your sample effectively.

 Watch the video

Video not playing? View a Step-by-step guide


collection instructions video

3

Record your sample collection date and time

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​Write the date and time of your collection on the pre-filled collection labels provided with this kit and then stick one on the sample tube vertically on top of the original tube label.

Your sample will be rejected if this step is not completed.

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4Returning your sample to us

Canada Post

Mail your package or drop off it at your closest Canada Post

Find a Post Office

OR

LifeLabs

Drop off your package at the closest LifeLabs location

Show Locations

For more information about the LifeLabs Diabetes Health (HbA1c) and results, please visit www.lifelabs.com/a1c-testing

Note. Should unexpected events not described in the instructions occur during self-collection, contact your doctor or call LifeLabs at 1-877-849-3637.

5Get your results

We will notify you when your results are ready. This normally takes few weeks from when your package is received at the lab.

We are here to support you as you receive your results. For more information about what your test result means, visit our Frequently Asked Questions

understanding your results