For the estimated one in 66 Canadian children with autism spectrum disorder (ASD), a visit to the health clinic can cause sensory overload and distress. In 2015 we launched a multiyear relationship with the Pacific Autism Foundation Network to help build a state-of-the-art facility committed to supporting patients with ASD and their families, while developing new best practices that would transform the patient experience for children with ASD.

Partnering to create better experiences for individuals with Autism Spectrum Disorder.

Medical tests can be stressful, but for those with Autism Spectrum Disorder (ASD) the sensory challenges associated with blood tests can be particularly pronounced. Since 2015, we launched two impactful initiatives to create a more positive experience for patients with ASD:

  • Serving Customers with Autism Program
  • LifeLabs Collection Centre at the GoodLife Fitness Autism Family Hub in B.C.
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Serving Customers with Autism Program

In 2017 we launched the Serving Patients with Autism Program. Canada’s first specific and comprehensive guidelines for specimen collection for patients with ASD, it focuses on delivering a safe and worry-free blood collection experience. Developed in consultation with our community partners at the Pacific Autism Family Network in B.C. and Holland Bloorview Hospital in Ontario, hallmarks of this innovative program include:

  • flexible appointment times
  • orientation sessions
  • visual supports to reduce anxiety
  • tools and toys to engage and comfort
  • fast and reliable results

These guidelines, combined with the effective training of staff, increases the likelihood of successful specimen collection and can reduce potential delays and extra costs to our healthcare system. Since the program started, we have been able to provide this service to over 1,000 patients.

To learn more about the program or to book an appointment, visit  Serving Customers with Autism Program.