ATTENTION TRAVELLERS: If you are looking to register for travel-related COVID testing or access your FlyClear results, here.
Self-collected COVID-19
PCR Testing for Individuals
Self-collected COVID-19 PCR Testing for Individuals
LifeLabs® is now proud to offer a convenient and quality-focused solution for unobserved COVID-19 PCR screening at our two flagship locations in Ontario and BC.
COVID-19 PCR Unobserved, Self-collected testing is available for purchase at this location for customers who do not meet the eligibility criteria set by provincial PCR testing guidelines. Please review your province’s testing guidelines before proceeding. PCR Screening tests through LifeLabs cost $100 + applicable tax per province. Please note that these tests are not refundable. Customers can pay for their PCR test when they arrive at the location, collect their own sample, and drop it off at the same time. For added convenience, results will typically be available on the ClearPass web app within 24 hours.
Ontario |
British Columbia |
|
|---|---|---|
| Hours of Operation | 10 am to 6 pm, 7 days a week | 7 am to 5 pm, 7 days a week |
| Parking Address | 40 Voyager Court North, Etobicoke, ON at the Sri Sathya Sai Center of Toronto-York Church. | 6084 Russ Baker Way, Richmond, BC V7B 1B4, Canada |
| Testing Address | From parking, it is a short 2-minute walk to the testing centre at 30 International Blvd. You will enter the building using the front entrance that faces International Blvd. | 6084 Russ Baker Way, Richmond, BC V7B 1B4, Canada You will enter the building using the ClearPass entrance |
This self-collection is unobserved and does not meet travel clearance requirements. If you require a PCR test for travel, click here to purchase a FlyClearTM pre-departure test.
To purchase a COVID-19 home PCR self-collection kit click here
PCR Screening Process
Step 1 – Create and verify your account.
a. Create your account
Ontario residents use: ClearPass-ON
British Columbia residents use: ClearPass-BC
- Click on “Sign up” to create account
- Enter your e-mail address. Create and confirm password, and click “Create Account”
- Select your language of preference
b. Verify your account
- Login to your e-mail account, you should see the email from Thrive Health (contact@thrive.health). Click on it to open the email message.
- Click on “Verify Email Address” and the ClearPass app will be opened in a separate tab.
- You will see a green checkmark indicating your account is verified. Click on the “Continue” button to proceed to registration.
Step 2 – Register
- In the ClearPass app click “Confirm” to be connected to the organization
- For Ontario it will display “ONPCR-NonTravel” as the registration code
- For BC it will display “BCPCR-NonTravel” as the registration code
- Set up your profile by clicking “My Profile”.
- Confirm you want to be a part of the org by clicking “Confirm”
- Enter in the following required fields: Given Name, Last Name, DOB, and Sex.
- Click “Finish Registration”
Note: If you were unable to register on ClearPass portal, please proceed to our 30 International Blvd (ON) or Russ Baker Way (BC) location, and a LifeLabs staff will help you complete your registration on site.
Step 3 – Get Tested
Arrive at the test location for your province. Proceed to the registration desk to pay for your test.
Payment for your self-collected COVID-19 PCR must be made on site. PCR Screening tests through LifeLabs cost $100 + applicable tax per test and is not refundable. This includes the appointment for sample collection and your test results.
Currently, we accept Debit, VISA and MasterCard at checkout. As per our safety protocols, we’re not accepting cash at this time. Face masks are required to be worn at all times along with maintaining social distancing at all LifeLabs locations. Hand sanitizer will be available on site.
Click here to watch an instructional video for a quick demonstration of sample collection
Step 4 – Obtain your results
LifeLabs aims to make your results available to you within 24 hours of your sample collection. When your results are ready you will receive an email containing a secure link to your results in the ClearPass web app.
- To access test results, please sign into your ClearPass account at https://my.thrive.health on a desktop or mobile device with the username and password you created
- The results will be displayed after clicking on “View results” or Click on the “Test Result” under the heading “COVID-19 Tests”
- Click on “Download results PDF” found at the bottom of the page under the “Documents” heading
If more than 48 hours have passed since we received your sample, please send us an inquiry at:
- For Ontario residents: ClearPass@lifelabs.com
- For British Columbia residents: ClearPass@lifelabs.com
How to Self-Collect a PCR Sample
FAQs
Can I use these results for travel?
This COVID-19 PCR test is unobserved and therefore does not meet travel requirements. We offer pre-departure testing with FlyClear. To order FlyClear Pre-Departure testing click here.
What type of COVID-19 tests will be available?
We currently offer a self-collected COVID-19 PCR test at our two flagship locations.
The COVID-19 swab test is a polymerase chain reaction (PCR) which tells you if you have COVID-19 at the time of the test. All the technologies LifeLabs® runs are equivalent to the RT-PCR method.
The test uses a sample collected from a person’s cheek and nose, using a non-invasive swab that goes approximately 1cm into the nostril. The test will not tell you if you had COVID-19 in the past.
Please note: Unobserved PCR tests are not eligible for travel. If you require PCR test for travel, please click here
Does getting tested guarantee that I do not have COVID-19?
The test results do not provide any guarantee. It may be the case that you are still in the incubation period and the virus cannot be detected yet, or that you may become infected during the period between the test and receiving your results. The test does not provide any proof or guarantee of validity.
Is this location for symptomatic or asymptomatic customers?
How do I make an appointment?
At this time, we are only taking walk-ins for our two self-collected COVID-19 testing locations.
| Ontario | British Columbia | |
|---|---|---|
| Operating Days | 7 days a week | 7 days a week |
| Operating Hours | 10am to 6pm | 7am to 5pm |
| Parking Address | 40 Voyager Court North, Etobicoke, ON at the Sri Sathya Sai Center of Toronto-York Church.
You can access directions via Waze and/or Google Maps. |
6084 Russ Baker Way, Richmond, BC V7B 1B4, Canada
You can access directions via Waze and/or Google Maps. |
| Testing Address | From parking, it is a short 2-minute walk to the testing centre at 30 International Blvd. You will enter the building using the front entrance that faces International Blvd. | 6084 Russ Baker Way, Richmond, BC V7B 1B4, Canada
You will enter the building using the ClearPass entrance |
How much does the self-collected PCR Test cost?
A self-collected COVID-19 PCR swab test through LifeLabs® costs $100 + applicable provincial tax per test. This includes your appointment for specimen collection, all testing supplies and access to your test results on the ClearPass app. All sales are final. If there is an indeterminate result, a new test will be offered at no charge.
How do I see my results?
LifeLabs aims to make your results available to you within 24 hours of your sample collection. When your results are ready you will receive an email containing a secure link to your results in the ClearPass web app.
- To access test results, please sign into your ClearPass account at https://my.thrive.health on a desktop or mobile device with the username and password you created
- The results will be displayed after clicking on “View results” or Click on the “Test Result” under the heading “COVID-19 Tests”
- Click on “Download results PDF” found at the bottom of the page under the “Documents” heading
If more than 48 hours have passed since we received your sample, please send us an inquiry at:
- For Ontario residents: ContactUs@lifelabs.com
- For British Columbia residents: servicetravel.west@lifelabs.com
What do my results mean?
Positive/detected test result: The COVID-19 virus has been detected in your test sample
Negative/undetected test result: The COVID-19 virus has not been detected in your test sample
Indeterminate/invalid results – While rare, invalid/indeterminate results may occur. Normally, we ask customers to provide another sample for re-testing in these cases. There is no charge for a re-test following an invalid/indeterminate result.
If your COVID-19 test result is POSITIVE:
- For BC Residents: Please go to www.bccdc.ca/ifyouhavecovid to find directions on what to do next. Your local public health authority may or may not contact you.
- For residents of all other provinces and territories please visit your provincial Ministry of Health website for further information.
If you require further assistance, please contact our Customer Support Centre at 1-877-404-0637 in Ontario or 1-877-313-4982 in British Columbia.
ClearPass Customer Support
If you have any questions or require support, please contact our customer service team.
If more than 48 hours have passed since we received your sample, please send us an inquiry at: