Page Banner

Contact Us

LifeLabs is committed to constantly improving our quality of service. If you need assistance, or have comments, concerns or suggestions, please choose from the topics below. Call our Customer Care Centre!

Medical Consult

The Medical/Scientific staff at LifeLabs welcomes consultations from all healthcare providers regarding: 

  • general information about laboratory testing (utilization issues, appropriate tests to order)
  •  the interpretation of specific results specific 
  •  questions or problems with testing

To consult with our Medical/Scientific staff, please call our customer care centre at

  • B.C.: 604-431-7206 1-800-431-7206
  • Ontario: 1-877-849-3637
  • Saskatchewan: 604-431-7206 1-800-431-7206

Depending on the nature of your enquiry, the customer care centre staff will then distribute your request for consultation to the appropriate Laboratory Medicine discipline: 

  • Chemistry 
  • Hematology 
  • Microbiology 
  • Anatomic Pathology (Ontario only)

A member of the Medical/Scientific Staff will get back to the requesting healthcare provider within one business day. The vast majority of these calls are handled on the same day as the request for consultation.


Urgent Requests

If your question is of an urgent nature, please ask for a consultation with the Medical Director on call outside of regular business hours (Monday to Friday 8 a.m. to 5 p.m.).
LifeLabs Medical/Scientific staff are pleased to provide this service, as it allows us to be in contact with our Health Care Provider customers. This interaction often leads to improvements in the service that we provide.

Business Development

For information about business partnership opportunities with LifeLabs, please email


For information about community inclusion opportunities with LifeLabs, please email

Offices and Main Labs


  • International Reference Laboratory (IRL)

    100 International Blvd.
    Toronto, ON M9W 6J6

  • Kennedy Laboratory (KL)
    6560 Kennedy Rd.
    Mississauga, ON L5T 2X4


  • Burnaby Reference Laboratory (BRL)

    3680 Gilmore Way
    Burnaby, BC V5G 4V8

  • Cam Coady Building (CCB)
    7455 – 130 Street
    Surrey, BC V3W 1H8


  • Victoria Reference Laboratory (VRL)

    3201-4464 Markham St.
    Victoria, BC V8Z 7X8


Wish to speak to one of our experts or tour our labs for an upcoming story? A member of our media relations team would be pleased to assist you.
Note this email is only for members of the media. All other inquiries should be redirected to our Contact Centre.

Request Copies of Your Results

The easiest way to access your lab results is online using our free, secure service . To learn more about please click here.

If you prefer to receive hard copies of your results, please complete and return this Access Form.

If you have additional questions regarding accessing your results, please call the Customer Care Centre in your Province:

  • British Columbia: 604-431-7206, 1-800-431-7206 
  • Ontario: 1-877-849-3637 
Page Banner

Frequently Asked

Patients FAQs

Patients FAQs