Empowering
People, Delivering
Excellence

Community Report 2023

 

Letter from our
President & CEO

At LifeLabs, our team members care deeply about the individuals behind each lab test. Whether in major urban areas such as Vancouver or in remote northern Ontario communities like Fort Severn, the varied experiences and backgrounds of our employees mirror the rich diversity of the communities we serve.

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Letter from our President & CEO

At LifeLabs, our team members care deeply about the individuals behind each lab test. Whether in major urban areas such as Vancouver or in remote northern Ontario communities like Fort Severn, the varied experiences and backgrounds of our employees mirror the rich diversity of the communities we serve.

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Resilience Through Learning

Continuous learning is the key to resilience, growth and innovation

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Resilience Through Learning

Continuous learning is the key to resilience, growth and innovation

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Purpose-Driven Work

LifeLabs’ people are driven by purpose in work and in their diverse communities 

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Purpose-Driven Work

LifeLabs’ people are driven by purpose in work and in their diverse communities 

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Team Centred Trust

Building trust, one
team at a time

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Team Centred Trust

Building trust, one team at a time

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Employee Well-being

Our team’s well-being is the super-power that drives customer satisfaction

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Employee Well-being

Our team’s well-being is the super-power that drives customer satisfaction

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LifeLabs by the Numbers

customer EXPERIENCE

700K+

Customers served through homecare and mobile lab visits

covid-test6.7mil

Total Registered Users on MyCareCompass

travel5.1mil

Appointments Booked Online in 2023

travel384

Collection Sites Across Canada

travel59k+

average customer visits per day at PSCs across Canada

Employee Experience

6,400+

Employees working at LifeLabs

32.7%

of employees have worked at LifeLabs for 10+ years

LABORATORIES AND TESTING

travel13

Laboratories

travel125mil

Lab Tests Performed in 2023

travel24/7

Critical Results Notification

Awards and Recognition

In 2023, we were thrilled and proud to be honoured as a trusted brand, a great place to work, and an organization committed to diversity, environmental sustainability and leadership excellence.

Brand and customer

Canada’s Most Trusted Brand in Health Diagnostics 2023
Canadians chose LifeLabs as the #1 brand in diagnostics in the
annual Most Trusted award program. Hosted by market research
firm BrandSpark, the award program surveys 16,000 Canadians to
identify the brands they trust the most and why.

LIFELABS’ AWARDS

Forbes Canada’s Best Employer List 2023

Forbes Canada’s Best Employer for Diversity List 2023

Practice Greenhealth Environmental Excellence Award 2023

LEADERSHIP EXCELLENCE

Charles Brown, President and CEO: Leadership Excellence in Medical Diagnostics and Laboratory Testing, 2023 CEO Healthcare Awards

Mike Melo, Vice President of Technology Infrastructure & Chief Information Security Officer (CISO): Member of the Year 2023, CISO Division, CIO Association of Canada