For customers visiting a Patient Service Centre (PSC), receiving a home visit, viewing results online, or passing a LifeLabs car on the road, our team members strive to create a respectful and safe environment. It is this level of care, coupled with service excellence, that made LifeLabs Canada’s most trusted brand in health diagnostics in 2023 (survey by BrandSpark). 

LifeLabs teams go above and beyond for our customers, responding with agility to unexpected challenges. When a devastating wildfire cut off access to Port Alberni on Vancouver Island, our teams chartered a small aircraft to transport test specimens, which were personally delivered to the plane by employees of the local PSC. In 2023, our teams brought key health care services closer to home with the opening of five new PSCs in underserviced areas: Vernon and Trail in British Columbia and fast-growing neighbourhoods in Vaughan, Komoka and North Pickering in Ontario. Our employees are the driving force behind innovations such as our recently introduced At Home Collection Kit Program which already includes the Cervical Health (HPV) Kit, Colorectal Health (FIT) Kit and more. We’ve created new business relationships, such as our partnership with Klinrisk, a Canadian medical company, to offer predictive testing of kidney function. Our teams also enthusiastically supported the expansion of LifeLabs’ responsibilities in two provincially run cancer screening programs. 

To support employees and their families and to empower their best lives and their best work, we invest in thoughtful, holistic programs. These programs include comprehensive health and wellness benefits and education, professional development opportunities, regular recognition, and an award-winning diversity, equity and inclusion program. 

With so much to be proud of, we were not surprised when Quest Diagnostics expressed interest in acquiring LifeLabs this past year. Our two organizations have a well-established relationship that was built through our participation in the Quest-led Global Diagnostic Network and our reference relationship through which Quest provides access to select advanced diagnostic tests. We know and respect Quest, as we share similar cultures and values, and are excited about the potential for accelerated growth and service improvement that this new relationship offers. 2024 is turning out to be yet another year of growth and transformation for LifeLabs. 

My deepest gratitude goes to the LifeLabs team for their hard work, energy and spirit, and to our customers for trusting us with their health care journey. Many thanks, as well, to our government, healthcare providers, and business partners who rely on us to deliver vital healthcare needs for Canadians.