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LifeLabs Illuminates the Path to Diagnosis on the 40th Anniversary of National Medical Laboratory Week

LifeLabs is proud to recognize the 40th anniversary of National Medical Laboratory Week (NMLW), recognizing the essential role of medical laboratory professionals in providing accurate and timely diagnostic insights that guide patient care.

This year’s theme, “Illuminating the Path to Diagnosis,” highlights the expertise and dedication of medical laboratory professionals in delivering critical test results that help Canadians make informed health decisions.

“Every day, medical laboratory professionals bring expertise and precision to their work, playing an essential role in diagnosing and treating customers and patients,” said Charles Brown, President and CEO of LifeLabs. “This year’s theme, Illuminating the Path to Diagnosis, is a powerful reflection of how our teams help guide health care providers and patients with accurate and timely results – one life at a time, and we are proud to recognize their impact.”

From collecting and analyzing samples to delivering precise test results, LifeLabs employees illuminate the path to diagnosis by providing clarity and certainty in moments that matter. Their expertise and commitment ensure that millions of Canadians each year receive the critical information they need to move forward in their health journey. Whether working directly with patients or behind the scenes, LifeLabs teams play an essential role in guiding health care providers and patients toward accurate diagnoses and informed decisions.

About LifeLabs

LifeLabs is  Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab, and the country’s largest online patient portal, with more than 8 million Canadians receiving their results online. LifeLabs has been named one of  Canada’s Best Employers (2021, 2022 and 2023) and Best Employers for Diversity (2022, 2023 and 2024) by Forbes, named by BrandSpark as the Most Trusted Brand in medical diagnostic services voted by Canadians (2023 and 2024) and recognized for having an award-winning Mental Health Program from Benefits Canada. Learn more at lifelabs.com.

Media Contact: LifeLabs Media Team | Media@LifeLabs.com

FastTRK program ending on March 31, 2025

On March 31, 2025, LifeLabs Genetics will complete the FastTRK Testing Program funded by Bayer Inc. We will continue to offer NTRK fusion testing as part of our molecular pathology services, including specimens submitted for testing under guidelines established and funded by the Ontario Health Cancer Care Ontario program.

In 2019, LifeLabs partnered with Bayer and Kingston Health Science Centre to provide LifeLabs’ first companion diagnostics testing with a targeted treatment specific to TRK fusion cancers. Since then, more than 500 healthcare providers have engaged with the FastTRK program, enabling over 4000 biomarker tests.

This innovative test was adopted by Bayer and LifeLabs to detect the rare NTRK fusion cancer at a genetic level, rather than testing based on a tumour’s site of origin, helping identify certain biomarkers for a tumour and making it possible to match the patient to the appropriate treatment option with greater certainty.

After March 31st, 2025, LifeLabs will continue to offer NTRK fusion testing as part of our molecular pathology services, but the cost of testing will not be covered by Bayer. Specimens for testing can be submitted for funded testing under guidelines established by Ontario Health’s Cancer Care Ontario program. For covered tests, please review the CCO website.

Healthcare providers and/or patients from other provinces may contact Ask.Genetics@lifelabs.com or 1-844-GENEHELP (1-844-363-4357) for details on pricing and available funding support.

Update on BCGEU Job Action at LifeLabs

LifeLabs News

LifeLabs and the British Columbia General Employees’ Union (BCGEU) are currently negotiating a new collective bargaining agreement. LifeLabs employees represented by BCGEU have provided Notice of Strike, effective Sunday, February 16, 2025.

LifeLabs respects the negotiation process and employees’ right to pursue their interests. We would like to continue to negotiate and work with the union to reach an agreement that is mutually acceptable and reflects the value our employees bring to their roles each day.

Our highest priority is to ensure continuity of care for the people of British Columbia, who rely on us for their testing needs. As a designated essential service, LifeLabs will continue to operate and remain open, however some Patient Services Centres will be subject to rotating temporary closures, beginning on Thursday, February 20, 2025. We will do everything in our control to minimize the disruption this creates for our customers and clients.

Please check our Location Finder for locations that are open for service. Customers with appointments will be notified if rescheduling is required.

We thank you for your patience and understanding at this time.

72 Hours’ Strike Notice Provided by BC General Employees’ Union (BCGEU)

LifeLabs News

LifeLabs and the British Columbia General Employees’ Union (BCGEU) are currently negotiating a new collective bargaining agreement. Unfortunately, BCGEU has notified us of their intention to begin job action as soon as Sunday, February 16, 2025, at 11:00am.

LifeLabs respects the negotiation process and employees’ right to pursue their interests. We would like to continue to negotiate and work with the union to reach an agreement that is mutually acceptable and reflects the value our employees bring to their roles each day.

In the meantime, our highest priority is to ensure continuity of care for the people of British Columbia, who rely on us for their testing needs. As a designated essential service, LifeLabs will continue to operate, however some Patient Services Centres may be subject to rotating temporary closures. We will do everything in our power to minimize the disruption this creates for our customers and clients.

Please visit locations.lifelabs.com for complete details on locations, including up-to-date hours of operation.

We thank you for your patience and understanding at this time.

Suset Silva, VP, Culture, Communications, and Engagement Recognized as one of the Top Women Leaders in Healthcare Technology

top women leaders in healthcare technology

Toronto, ON. Feb 6th Suset Silva, Vice President of Culture, Communications, and Engagement at LifeLabs, has been ranked #2 in the Top 50 Women Leaders in Healthcare Technology by the Healthcare Technology Report. With awardees from all over the world, this list is a global representation of excellence in healthcare technology based on each awardees’ career track record & breadth of experience. With a distinguished career in healthcare communications that spans over two decades, Suset has made an indelible impact to the industry.

“This recognition is incredibly well-deserved,” shares Erica Zarkovich, SVP, Government Markets. “Suset is an essential member of the LifeLabs team who shapes the way we connect, communicate, and engage with each other and our communities. She is a key strategic advisor in our team and consistently provides insight and guidance with a lens focused on inclusion, transparency, and engagement.”

A champion for projects that prioritize inclusivity and diversity, Suset is a steward of LifeLabs’ ‘Stronger Together’ Diversity, Equity, and Inclusion (DEI) Program. Her commitment to creating an empowering environment has not only enhanced company culture but has also significantly strengthened LifeLabs’ relationship within our communities. Suset is the co-chair of the DEI Steering Council at LifeLabs and focuses her energy on supporting and championing the rollout of goals and initiatives while providing guidance, input and direction in the development and implementation of LifeLabs’ overarching DEI strategy.

As a values-based leader, she is driven by her connection to purpose, excellence, authenticity, and integrity shaping her service leadership philosophy of building and coaching high-performing, engaged teams.

More information about the award is available here.

LifeLabs Named Canada’s Most Trusted Health Diagnostic Service Provider for Third Consecutive Year by BrandSpark Most Trusted Awards

LifeLabs Wins Most Trusted Award

Toronto, Ontario. Jan 21st – LifeLabs is proud to announce that it has been named Canada’s Most Trusted Health Diagnostic Service Provider for the third year in a row by the 2025 BrandSpark Most Trusted Awards. This recognition highlights LifeLabs’ continued commitment to delivering reliable, high-quality diagnostic services to Canadians from coast to coast.
The BrandSpark Award is an extensive national survey that gathered responses from 35,200 Canadian shoppers, representing 190,000 individual brand evaluations across 292 diverse consumer product and service categories. Consumers voted for companies that excels in providing dependable and valued service. LifeLabs’ consistent ranking as the top trusted provider underscores the dedication of its team to exceptional service.

“This recognition belongs to our entire LifeLabs team,” said Charles Brown, President and CEO of LifeLabs. “It is a testament to the hard work, compassion, and professionalism shown every day by our teams, especially those on the front lines. We are grateful for the trust our customers place in us and will continue to prioritize their health and well-being in everything we do.”

LifeLabs’ staff, from the lab technicians who process critical tests to the front-line workers providing care, play a vital role in ensuring accurate, timely results for millions of individuals each year. This third consecutive win reinforces LifeLabs’ mission to empower people to live healthier lives.

Further information about the methodology and categories can be found here.

About LifeLabs
LifeLabs is Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab, and the country’s largest online patient portal, with more than 8 million Canadians receiving their results online. LifeLabs has been named one of Canada’s Best Employers (2021, 2022 and 2023) and Best Employers for Diversity (2022, 2023 and 2024) by Forbes, named by BrandSpark as the Most Trusted Brand in medical diagnostic services voted by Canadians (2023, 2024 and 2025) and recognized for having an award-winning Mental Health Program from Benefits Canada. Learn more at lifelabs.com.

Media Contact: LifeLabs Media Team | Media@LifeLabs.com

LifeLabs introduces Vitamin D Health (25-Hydroxy) Kit offering Ontarians a convenient at-home solution for monitoring their Vitamin D levels

Toronto, Ontario – January 14, 2025: LifeLabs, a leading provider of laboratory diagnostic services, is pleased to introduce the Vitamin D Health (25-Hydroxy) Kit as part of our At Home Kit Program to provide Ontarians with a flexible, convenient option for monitoring their Vitamin D levels or understanding their risk of deficiency, improving overall health outcomes.

The Vitamin D Health (25-Hydroxy) Kit is designed for adults aged 18 and over who are looking to be proactive in monitoring their Vitamin D levels or understanding their risk of Vitamin D deficiency. It is also for those who don’t have a family doctor. With a simple finger prick to collect a small sample of blood, the test will provide a reliable indication of Vitamin D status, assessing deficiency risk, and establishing a baseline for ongoing monitoring. Results are available online within 7-10 days after the samples are received by the lab. For patients with abnormal results, a third-party medical group, MD Connected, will reach out to the customer to review the results with a healthcare provider.

“Our winters are cold, and the days are short, and we don’t often see as much sun as we probably should, which is one of the many reasons why we’re excited to introduce Vitamin D Health (25-Hydroxy) Kit,” said Charles Brown, President and CEO of LifeLabs. “This service, with clinical support, helps empower our customers to take charge of their health.

“We’re excited to expand our At-Home Kit Program with the addition of the Vitamin D Health (25-Hydroxy) Kit,” said Lawrence Mahan, SVP Commercial, Business and Consumer Markets. “It’s important to us to be able to support Canadians with convenient, flexible at-home solutions, allowing them to be proactive about their health and work with their healthcare provider with as much information as possible as their overall health profile.”

Vitamin D deficiency can indicate nutrition disorders, bone disease or other metabolic issues, and those with Vitamin D deficiency may experience symptoms such as fatigue, bone pain, bone weakness, hair loss, muscle weakness, muscle aches or muscle cramps. While this is not a diagnostic test, it supports patients and their healthcare providers in monitoring Vitamin D levels for preventative care against health issues such as bone health, immune support and much more.

The kit can be ordered online through the LifeLabs store, and once the collection process is complete, the kit can be either returned via Canada Post or dropped off at the nearest LifeLabs patient service centre. 

This test is only used for screening and monitoring Vitamin D levels. Please discuss your results with your healthcare provider. The information provided by this test should not be used to start, stop, or change any course of treatment unless advised by your healthcare provider. This test is not a substitute for visits to a healthcare provider.

This program is currently only available in Ontario. It is not available in B.C. or Saskatchewan.

The LifeLabs At-Home Kit Program provides a diverse range of self-collection kits for various health tests, including cervical, colorectal, and hormonal health. It caters to individuals facing accessibility challenges, those with busy schedules, or anyone looking to be proactive about their health.

Visit lifelabs.com to learn more.  

LifeLabs’ President and CEO, Charles Brown, named one of the “Top 50 Healthcare Technology CEOs of 2024” 

TORONTO, ON –We are pleased to share that LifeLabs’ President and CEO, Charles Brown, has been named one of the “Top 50 Healthcare Technology CEOs of 2024” by The Healthcare Technology Report.

Hundreds of nominations were submitted this year to The Healthcare Technology Report and winners were selected based on leaders’ recent and long-term executive performance over key factors, business growth, product strength, and organizational impact.

“I am truly honoured to receive this award and to be selected amongst such a distinguished list of leaders,” says Charles. “This recognition is not only a personal achievement, but a reflection of the hard work, dedication, and invaluable contribution of our entire team at LifeLabs. It is because of our team’s commitment and passion that our organization has reached this point. I’m excited about what we will accomplish together as we continue to advance healthcare.”

Charles Brown was ranked fourth amongst awardees for his exceptional leadership in guiding LifeLabs over the past year. Since joining LifeLabs in 2018, Charles has consistently demonstrated an unwavering commitment to advancing healthcare and optimizing service delivery to achieve outstanding outcomes for both our customers and medical professionals. His leadership extends beyond operational excellence, driving innovation within the healthcare industry.  He has led the charge of embracing new challenges and adopting forward-thinking approaches, paving the way for a more personalized healthcare experience that is deeply rooted in our customer-centric values.

Charles Brown’s exemplary leadership also shone through during the challenging COVID-19 pandemic. He collaborated closely with government partners to make critical decisions that ensured the continuity of lab diagnostic testing services. This safeguarded vital testing resources to support healthcare initiatives and played a pivotal role in screening COVID-19 symptoms for travelers and employees.

The Healthcare Technology Report provides market research and insights, business news, investment activity updates and important corporate developments related to the healthcare technology sector.

To learn more about the award and the other individuals included in the list, please visit https://thehealthcaretechnologyreport.com/the-top-50-healthcare-technology-ceos-of-2024/

LifeLabs Celebrated as One of the Top 100 Healthcare Technology Companies of 2024

LifeLabs Ranks #5 as one of the top Healthcare Technology Companies

Toronto, ON. Dec 20, 2024 – We are excited to share that LifeLabs, Canada’s leading medical laboratory, has been ranked #5 in the list of Top 100 Healthcare Technology Companies of 2024 by The Healthcare Technology Report! This recognition highlights LifeLabs’ role as a trailblazer in the healthcare technology sector.

Our inclusion in this prestigious list reflects our commitment to innovation and excellence. The selection is based on our comprehensive software solutions, impressive growth, and the expertise of our management team. This distinction celebrates how we leverage technology to enhance customer outcomes and streamline operations across Canada.

“We’re thrilled to be recognized among the top companies in healthcare technology,” said Charles Brown, President and CEO of LifeLabs. “This award reflects the hard work and dedication of our team, who are passionate about advancing healthcare through cutting-edge technology. We remain committed to enhancing our services and delivering outstanding customer service.”

The Healthcare Technology Report’s Top 100 list is a highly regarded recognition, celebrating organizations that significantly impact the healthcare sector through innovation and leadership.

For more information about the Top 100 Healthcare Technology Companies award, please click here.

LifeLabs Brings New Liver Health Test to Ontario and British Columbia, Empowering Better Health Decisions

Toronto, Ontario. Vancouver B.C. December 11, 2024: LifeLabs, Canada’s leading provider of laboratory services, is excited to announce the launch of the Enhanced Liver Fibrosis (ELFTM) Score test in British Columbia, following its introduction in Ontario in late 2023. This non-invasive blood test is designed to help people, and their doctors better understand the risk of advanced liver disease before it becomes severe.

Liver disease, primarily non-alcoholic fatty liver disease (NAFLD) or Metabolic dysfunction-associated steatotic liver disease (MASLD) can progress silently and lead to serious health issues like cirrhosis. The ELF Score test measures key markers in the blood that help indicate the level of liver scarring, helping doctors identify individuals at risk and take steps to manage or slow down disease progression early. 

Why This Matters: 

  • Simple, Non-Invasive and Convenient: A straightforward blood test that avoids the need for complex or uncomfortable procedures. 
  • Increased Accessibility: Geographical disparities exist for accessing gastroenterologists and transient elastography across Canada. Addressing these gaps with non-invasive tools like the ELF Score can enhance liver disease management and reduce the burden on individuals and communities.  
  • Reduce Wait Times: Patients can receive timely treatment from GPs without the long wait for specialist appointments for liver scans.  
  • Informed Referrals: Helps empower general practitioners to make confident, necessary referrals, avoiding many unnecessary ones.  

 “Offering the ELF Score test aligns with our mission to give Canadians more tools to understand and take charge of their health,” said Charles Brown, President and CEO at LifeLabs. “This test provides insights that help people, and their physicians make informed decisions, potentially preventing serious liver issues before they start.” 

This test provides insights to help you take control of your liver health and make informed decisions with your healthcare provider.  

You’re more likely to develop NAFLD (MASLD) if you:

  • Are overweight or obese
  • Have type 2 diabetes or pre-diabetes
  • Have abnormal levels of fats in your blood, which may include high levels of triglycerides, high levels of “bad” (LDL) cholesterol, or low levels of “good” (HDL) cholesterol
  • Have metabolic syndrome. This is a mix of conditions linked to being overweight or obese and makes you more likely to get type 2 diabetes and heart disease. In order to be diagnosed with metabolic syndrome, any three of the following conditions must be present:
    • Large waist size
    • High blood pressure
    • High blood sugar (glucose)
    • High levels of triglycerides in your blood
    • Low levels of “good” (HDL) cholesterol in your blood

False results do occur. Like most screening tests, false positives are more likely than false negatives and additional testing should be considered.

Please discuss your results with your healthcare provider. The information provided by this test should not be used to start, stop, or change any course of treatment unless advised by your healthcare provider. This test is not a substitute for visits to a healthcare provider.

For more details about the ELF Score test and how it can support liver health management, please visit Liver Fibrosis Testing – LifeLabs 

 

Quotes: 

“Given the subtle way that chronic liver disease may evolve, and the serious consequences of this condition, the importance of early detection in the progression prior to advanced stages cannot be overstated. Indeed, the benefits of noninvasive testing like the ELF Score include a test that is both convenient and simple to administer, while providing enhancements in the ability to assess patients with, as well as before, the development of advanced damage/scarring of the liver. This may provide an opportunity for both the healthcare provider and patient to collaborate in preventing progression to end-stage liver disease; thus, potentially avoiding the consequences of this condition and developing complications that can reduce both quality and quantity of life.”  – Dr. Ted Xenodemetropoulos, MD, MSc, FRCPC, Associate Professor, Department of Medicine, Division of Gastroenterology and Division of Education and Innovation, McMaster University 

“The ELF test is a non-invasive tool which will provide important information regarding the amount of damage in the liver, which is an area of significant unmet medical need.  When 25-30% of the population may have a liver disease, we need a reliable, non-invasive test which can be used in multiple settings to provide the patient and physicians with the stage of liver damage.  In particular, as ELF is an easy blood-based test it will allow access for persons outside large cities to a higher level of evaluation.” – Dr. Alnoor Ramji MD FRCP(C) Clinical Associate Professor of Medicine, Gastroenterology and Hepatology Division of Gastroenterology, University Of British Columbia. 

“I see every day the difference early and accurate liver disease risk assessment can make. Tools like the ELF Score provide a vital opportunity for both patients and healthcare providers. Ultimately, it’s about giving people the tools they need to manage their health proactively, potentially preventing progression to more serious liver conditions.” – Mike Betel, President and Founder of the Fatty Liver Alliance 



For rush results (NAAT within 12 hours and PCR within 24 hours)

  1. Order your FlyClear test and receive your FlyClear test requisition
  2. Book an appointment at a LifeLabs location below.
    • Bring your printed FlyClear requisition and Passport
    • Select your ordered Province’s Rush Test to start booking:
    British Columbia

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h) / Rush 12h NAAT

    Ontario

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h)
    Rush 12h NAAT
    Rapid Antigen (2h)

Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

  1. Order your FlyClear test and receive your FlyClear test requisition.
  2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

MyVisit Pre-departure testing offers:

  • COVID-19 PCR/NAAT swab testing
  • COVID-19 Antibody Blood (serology) testing

The MyVisit fee is $80 per person.

Pre-Departure testing

Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).