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End of Life Notice - iLabLink

January 15 2020
Please note that iLabLink being retired on January 31st, 2020

Background

On Tuesday, December 17th, LifeLabs announced that we had identified a cyber-attack involving unauthorized access to our computer systems with customer information that could include name, address, email, login, passwords, date of birth, health card number, and lab test results. In light of this attack – and the information that was potentially exposed – we have decided to retire our iLabLink system, effective January 31st, 2020. We recognize that a number of our clients rely on iLabLink and we are committed to continuing to deliver your results to you in support of patient care.

You will be able to access your historical reports on iLabLink up until January 31st, 2020.

What we’re doing

We are transitioning our clients to our LaunchPad EMR, which offers greater reliability and security to both LifeLabs and valued clients.

A number of tools and information are available on our website: /healthcare-providers/reports/. If you have any questions, see our FAQs or contact the LifeLabs IT Service Desk at 1-800-465-6001 or email at ITServiceDesk@LifeLabs.com.

To see the full release, please click here.

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For rush results (NAAT within 12 hours and PCR within 24 hours)

  1. Order your FlyClear test and receive your FlyClear test requisition
  2. Book an appointment at a LifeLabs location below.
    • Bring your printed FlyClear requisition and Passport
    • Select your ordered Province’s Rush Test to start booking:
    British Columbia

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h) / Rush 12h NAAT

    Ontario

    6084 Russ Baker Way
    Richmond near Airport

    COVID-19 PCR (24h)
    Rush 12h NAAT
    Rapid Antigen (2h)

Pre-Departure testing now available from the comfort of your home with MyVisit (Currently Greater Toronto Area only)

  1. Order your FlyClear test and receive your FlyClear test requisition.
  2. Book your Home Visit appointment with the MyVisit portal or, if your flight is within the next five days, contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST)

MyVisit Pre-departure testing offers:

  • COVID-19 PCR/NAAT swab testing
  • COVID-19 Antibody Blood (serology) testing

The MyVisit fee is $80 per person.

Pre-Departure testing

Book your appointment online here. If your flight is within the next five days and you have received your FlyClear requisition, please contact a MyVisit coordinator 1-416-993-9579 (Monday – Friday, 9am-5pm EST).

Your health & safety is important to us

Please note that face masks are mandatory at all times at all of our locations to ensure the health and safety of all customers and employees.

Please inform staff if you are unable to wear a mask due to a medical condition. 

Thank you for your cooperation!