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Book Your Virtual Appointment

Getting Ready for Your Virtual Appointment

Before you proceed

If you are unable to find a suitable time slot in the first calendar that opens, we recommend you return to this page and click the "Book Your Appointment" again to see a different calendar.

What if I am not eligible for a video consultation?

If you do not qualify for a video consultation or you were unable to find any suitable time slot to meet the collection deadline, LifeLabs offers telephone consultation to assist you with your specimen collection.

 

1. Telephone Appointment​

To schedule a telephone appointment with one of our technicians to guide you through your collection by call, follow the steps below:

1. Contact our LifeLabs customer support centre at 1-877-313-4982

2. Provide your Last Name and Order Id.

3. You will receive a call from the LifeLabs technician on the date and time of your appointment.

If you are unable to connect or need to reschedule, please call Customer Support at 1-877-313-4982.

 

Instructional Video - Adult

Click the “play” button below to watch an instructional video for what to expect while completing the COVID-19 Home Collection Kit.  If you will be completing the kit for a child, watch the video below.

Download the Instructions as a PDF:

Instructional Video – Child

Click the “play” button below to watch an instructional video for what to expect while completing the COVID-19 Home Collection Kit.