EN FR

Book Your Virtual Appointment

Get Started

Getting Ready for Your Virtual Appointment

What are the requirements for a video consultation?

Please ensure you register your kit prior to booking and attending your virtual appointment.

To ensure proper testing, you will need to book a virtual appointment with a LifeLabs technician through Microsoft Teams (MS Teams), who will guide you through the self-collection. If using a mobile device, please download the free Microsoft Teams application found in your app store before your appointment and view the instructional video here at least one hour prior to your appointment. The video will give an overview of what to expect during your sample collection.

Instructions for Installing and Testing MS Teams can be found by clicking the links below. You do not need to create a MS Teams account for this session:

Hardware Requirements for MS Teams

Install MS Teams

Test MS Teams

For optimal experience when connected with a technician to observe your test collection, we recommend using the following browsers:

If on a desktop computer, please use Google Chrome browser
If on a mobile device, please download the free ‘Microsoft Teams’ application found in your app store.

Ensure you allow your browser access to both your camera and microphone when connecting with a technician.

What do I need before my video consultation?

For optimal experience when connected with a LifeLabs technician to observe your test collection, we recommend using the following browsers:

If on a desktop computer, please use Google Chrome browser
If on a mobile device, please download the ‘Microsoft Teams’ application via your app store.

Printed requisition

Government issued photo ID

COVID-19 Kit provided upon arrival

How do I connect with the observer on the date and time of my appointment?

On the date and time of your appointment, open the appointment reminder email you received and click on the link to connect with your observer. You can access this link through a browser window or by downloading the Microsoft Teams app on your laptop, phone, or any electronic device with a camera, microphone, and speaker system.

Can I book one appointment for multiple people?

No; appointments must be made for each individual traveller to ensure that the trained LifeLabs technician is able to adequately observe your collection to ensure the quality of your sample.

Can I take pictures or videos of my session?

For privacy and security reasons, please refrain from taking any photos or videos during your session. If any photos or videos are taken, the observer may terminate the session before it is complete.

Before you proceed

If you are unable to find a suitable time slot in the first calendar that opens, we recommend you return to this page and click the "Book Your Appointment" again to see a different calendar.

Book Your Appointment

What if I am not eligible for a video consultation?

If you do not qualify for a video consultation or you were unable to find any suitable time slot to meet the collection deadline, LifeLabs offers telephone consultation to assist you with your specimen collection.

1. Telephone Appointment

To schedule a telephone appointment with one of our technicians to guide you through your collection by call, follow the steps below:

1. Contact our LifeLabs customer support centre at 1-877-313-4982

2. Provide your Last Name and Order Id.

3. You will receive a call from the LifeLabs technician on the date and time of your appointment.

If you are unable to connect or need to reschedule, please call Customer Support at 1-877-313-4982.

Instructional Video - Adult

Click the “play” button below to watch an instructional video for what to expect while completing the COVID-19 Home Collection Kit. If you will be completing the kit for a child, watch the video below.

Download the Instructions as a PDF: