The Medical/Scientific staff at LifeLabs welcomes consultations from all healthcare providers regarding: 

• general information about laboratory testing (utilization issues, appropriate tests to order)
•  the interpretation of specific results specific 
•  questions or problems with testing

To consult with our Medical/Scientific staff, please call our customer care centre at

• B.C.: 604-431-7206 1-800-431-7206
• Ontario: 1-877-849-3637
• Saskatchewan: 604-431-7206 1-800-431-7206

Depending on the nature of your enquiry, the customer care centre staff will then distribute your request for consultation to the appropriate Laboratory Medicine discipline: 

• Chemistry 
• Hematology 
• Microbiology 
• Anatomic Pathology (Ontario only)

A member of the Medical/Scientific Staff will get back to the requesting healthcare provider within one business day. The vast majority of these calls are handled on the same day as the request for consultation.

Urgent Requests

If your question is of an urgent nature, please ask for a consultation with the Medical Director on call outside of regular business hours (Monday to Friday 8 a.m. to 5 p.m.).
LifeLabs Medical/Scientific staff are pleased to provide this service, as it allows us to be in contact with our Health Care Provider customers. This interaction often leads to improvements in the service that we provide.

The easiest way to access your lab results is online using our free, secure service . To learn more about please click here.

If you prefer to receive hard copies of your results, please complete and return this Access Form.

If you have additional questions regarding accessing your results, please call the Customer Care Centre in your Province:

• British Columbia: 604-431-7206, 1-800-431-7206 
• Ontario: 1-877-849-3637